Personal Information Protection Policy

COLOWIDE Co., Ltd. and its subsidiaries (hereinafter referred to as the “COLOWIDE Group”) have established the “Personal Information Protection Policy” (hereinafter referred to as the “Policy”) in accordance with the Act on the Protection of Personal Information (hereinafter referred to as the “Personal Information Protection Law”) regarding personal information obtained from customers and all persons (including shareholders, employees, etc.; hereinafter collectively referred to as “Customers”) involved in the Group's business activities. This Policy applies to the entire company of the COLOWIDE Group.

For a list of subsidiaries, please refer here on this website.

Compliance with Laws and Regulations

The COLOWIDE Group will comply with the Personal Information Protection Law, other related laws and regulations, guidelines, and this policy when handling personal information. The definitions of terms used in this Policy shall be in accordance with the provisions of the Personal Information Protection Law and other related laws and regulations, unless otherwise specified in this policy.

Proper Acquisition

The COLOWIDE Group will acquire personal information in an appropriate and fair manner, and will clearly state or publicly announce the purpose of use of such information to the person in advance, or notify or publicly announce such purpose promptly after acquisition, except in cases where exceptions are permitted by laws and regulations.
The scope of personal information acquired by the COLOWIDE Group shall not exceed the extent necessary to achieve the said purpose of use.

Purposes of Use

The COLOWIDE Group will use customers' personal information within the scope necessary to achieve the purposes listed below. In the event that personal information is to be used for purposes other than those listed below, the COLOWIDE Group will clearly state or publicly announce the purpose of use in advance before acquiring the personal information in each case.

Personal Information on Customers

To respond to opinions and inquiries from customers
To provide information on products, services, etc.
To notify winners of various campaigns and to provide prizes and rewards
To respond to various matters related to the planning and operation of various events
To use as statistical data for marketing, improvement of products and services, and development of new products and services
To request cooperation for questionnaires, monitoring surveys, interviews, etc.
To contact customers who are waiting for their turn at a store and confirm their order
To reserve seats for customers who have made reservations at our restaurants and to contact customers for confirmation.
To confirm registrations for various membership services and to provide services
To send customers products and invoices, etc.

Personal information concerning the person in charge of a business partner

To contact, report, and settle transactions

Personal information regarding internship participants and applicants for employment and recruiting activities

To perform tasks related to the recruitment, selection, and notification of results of internship participants
To perform tasks related to employee recruitment, selection, and notification of job offers, and to perform tasks related to notification of assignment decisions

Personal information concerning employees, etc.

For personnel management and communication

Personal Information of Shareholders

To manage shareholders and stock data
To communicate with shareholders, such as for the purpose of sending information on general meetings of shareholders and special offers.

Management and Protection of Personal Information

The COLOWIDE Group will take necessary and appropriate security control measures to prevent leakage, loss, or damage of customers' personal information. In addition, we have established internal regulations, etc., to ensure that all directors, employees, and subcontractors who handle personal information are fully aware of these regulations, which are continually reviewed and improved.

Provision of Personal Information to Third Parties

In principle, the COLOWIDE Group will not provide customers' personal information to third parties without obtaining the prior consent of the person. However, in the following cases, personal information may be provided without the consent of the person in question to the extent that it does not violate related laws and regulations.

When it is necessary for the protection of a person's life, body, or property, and it is difficult to obtain the consent of the person
When the provision of personal information is especially necessary for improving public health or promoting the sound growth of children, and when it is difficult to obtain the consent of the person.
Cases in which the handling of personal information is necessary for cooperating with a national agency, a local government, or an individual or entity entrusted by either a national agency or local government to execute affairs prescribed by law, and in which obtaining the consent of the individual is likely to impede the execution of the affairs concerned.
In the case of Article 27, Paragraph 5 of the Personal Information Protection Law (outsourcing, business succession, or joint use)
Cases in which disclosure or provision of personal information is permitted by laws and regulations in addition to the preceding items

Consignment of personal information

The COLOWIDE Group may outsource all or part of its operations handling personal information within the scope necessary to achieve the above purposes of use. In such a case, the COLOWIDE Group will provide the information to the consignee after concluding an outsourcing agreement with the consignee that stipulates necessary matters for appropriate supervision, including the maintenance of confidentiality, and will thereby exercise necessary and appropriate supervision over the consignee.

Joint Use

The COLOWIDE Group will share the personal information of customers within the group companies only when necessary within the following scope.

Items of personal information
Customer name, gender, age, contact information, address, family structure, purchase history, and other personal information obtained from the customer.
Scope of joint users
COLOWIDE Co., Ltd. and its subsidiaries
Purpose of use
Purposes stated above
Party responsible for managing personal information
COLOWIDE Co., Ltd.

For the address and the name of the representative, please refer here on this website.

Creation and Use of Pseudonymized Information

When creating and using pseudonymized information in the COLOWIDE Group, the COLOWIDE Group will establish the necessary processing standards in accordance with the Personal Information Protection Law and other related laws and regulations in order to make it impossible to identify specific individuals, and will process such personal information in accordance with these standards.
When creating Processed Pseudonymized Personal Information, the description or personal identification code deleted from the personal information and specifically selected processing method (deleted information, etc.) used to create the information and the information shall not be provided to other than the director in charge of personal information protection, the personal information protection manager, the on-site manager of each department that creates the relevant Processed Pseudonymized Personal Information, the on-site manager of each department who creates the relevant Processed Pseudonymized Personal Information or managers who work on the creation assigned by the on-site manager. In order to ensure this, the personal information protection administrator shall manage the deleted information, etc. separately from other information, manage the carrying out of the media on which the information is recorded, lock the storage location, manage IDs and set passwords when accessing the server or file on which the information is recorded, etc. In addition, the COLOWIDE Group will take necessary measures to prevent the leakage of personal information and ensure its safety
When creating processed pseudonym information, the COLOWIDE Group will publicly announce the purpose of use, use the information within the scope of that purpose, and delete the information without delay when there is no longer a need to use it.
When creating or using Processed Pseudonymized Information in the COLOWIDE Group, said Processed Pseudonymized Information shall not be cross-checked with other information, and the individual whose personal information was used to create said Processed Pseudonymized Information shall not be identified.

Restrictions on the Acquisition of Sensitive Personal Information

In principle, the COLOWIDE Group will not acquire personal information that includes the following information. However, if a customer voluntarily provides such information, it will be deemed to be with the consent of the person concerned.

Matters related to ideology, creed, and religion
Matters concerning race, ethnicity, family origin, legal domicile (excluding information concerning the prefecture in which the person resides), physical or mental disability, criminal record, and other matters that may cause social discrimination
Matters concerning the right of workers to organize, collective bargaining, and other acts of collective action
Matters related to participation in collective demonstrations, exercise of the right to petition, and exercise of other political rights
Matters related to health care and sexual life

Use of cookies and IP addresses

The corporate website of the COLOWIDE Group (hereinafter referred to as “this Website”) collects information such as Internet domain names, IP addresses, and information on viewing this Website in the form of access logs.
Although some pages on this Website use cookies, we do not use cookies to collect information allowing to identify the individuals.
You can disable the cookie function by setting your browser, but please note that in this case, some functions of this Website may not be available or some pages may not be displayed correctly.

Cookies: Information sent from the site provider's server to the user's browser and stored on the user's computer in order for the site provider to identify the user's computer. By using cookies, it is possible to collect information such as the number of times the computer has been visited and the pages visited.

Security Control Measures for Personal Information

The COLOWIDE Group has established internal rules and regulations and taken safety measures in order to prevent unauthorized access to personal information, as well as leakage, loss, or damage of personal information and to correct the situation. For achieving the above objectives, the COLLOWIDE Group will take the following measures.

Establishment of a basic policy for the appropriate handling of personal information and personal data in accordance with the Personal Information Protection Law and other related laws, regulations, and guidelines.
Establishment of various rules and regulations that stipulate the responsibilities and roles of those responsible for acquisition, use, storage, provision, deletion, disposal, and other actions.
Organizational security control measures, including the establishment of a responsible person, clarification of the employees who handle personal data and the scope of personal data handled, establishment of a reporting and communication system to the responsible person in the event that a fact or indication of violation of laws and regulations is detected, and periodic inspections of the handling status
Personnel security control measures, such as stating matters concerning confidentiality of personal data in employment regulations and conducting periodic training on matters to keep in mind concerning the handling of personal data
Physical security control measures, such as employee access control, restrictions on equipment brought into the company, and restrictions and controls on takeing out equipment, electronic media, and documents that handle personal data to prevent theft or loss, etc.
Technical security control measures, such as the introduction of systems to protect information systems that handle personal data from unauthorized external access or unauthorized software

Disclosure, Correction, Suspension of Use, etc. of Personal Information

When a customer requests the disclosure, correction, addition, deletion, suspension of use, elimination, suspension of provision to a third party, or disclosure of records of provision to a third party (hereinafter referred to as &“disclosure, etc.”) of his/her personal information, the COLOWIDE Group will, after confirming that the request is made by the customer himself/herself, comply with the request to a reasonable extent, except in cases where disclosure is not required by law or regulation. If you wish to request disclosure, etc. of your personal information, please contact us at the “Contact Information” below.

Contact for Inquiries

If you have any questions regarding the handling of personal information, please contact us at the “Contact Information” below.

Contact for Inquiries:
Personal Information Inquiry Desk, COLOWIDE Co., Ltd.
Telephone number: +81-45-274-5985
Hours: Weekdays 10:00 a.m. to 6:00 p.m.

Establishment date: December 24, 2004
Revised April 1st, 2005
July 26th, 2012
April 14th, 2022